Strategy for Call Centre Development Assignment

Strategy for Call Centre Development - appellative ExampleBased on these considerations, this paper shall outline how a fully functional inflict stub could be implemented including equipment use and usage of technologies alongside costs. This paper is being conceptualized for NUI Galway which is a third take educational institution with 15,000 + students and a staff of about 500 with many different departments.First and foremost, it is measurable to consider the labour pool for the presage centre. This labour pool would trigger the decision on where to aim the call centre up. The decision on where to pluck the labour pool for technical accept should be based on labour availability in the area where Galway is located, the labour competition, the educational take aim of potential agents, and appropriate wages for potential agents (Copito, 2000). It is also important to consider geographical factors, cost of living, quality of schools, transportation and similar factors affec ting the labour pool. After duly considering and establishing particular qualities which the company would need from its technical support agents, potential locations and areas where the labour pool would be recruited can be set forth.Next, Galway also need to conclude whether it would own or lease property for its call centre (Copito, 2000). Leasing or owning property would now be based on the availability of resources within Galways resources. If a property is currently available for it to set-up its call centre, then there would be no need to lease property. The infrastructure involved in the call centre property should, however, be set-up in such a way as to meet the needs of the agents (Copito, 2000). In effect, the area should also house a place where the agents can park, eat, relax, and where they can avail of their flying needs. Parking space is an important accommodation for the property because the most of the employees would be working night shifts and worldly concern transport would likely not be available to them (Copito, 2000). Parking should be on the ground level and should be outside to reduce the cost of accommodating indoor parking areas.